System Maintenance and Ongoing Support Services from ProSitez Telecoms
We understand that telecommunications are vital to your business. Continuity of service is key, so a fast and efficient support & maintenance service is crucial if things go wrong. All of our engineers and account managers are highly skilled and have years of industry experience, this means that they are well equipped to quickly diagnose the majority of problems that can occasionally occur with your telecoms apparatus and lines.Having had a new telephone system the first years maintenance is free of charge. Maintenance can be taken out on an annual basis and is priced based upon the equipment covered. 3 and 5 year agreements can be taken out and with these come long term discounts.
Maintenance can be paid on renewal once a year or for network customers can be split into 12 bite size payments to appear on your monthly invoice.
Our Standard Contract offers cover for on-site parts & labour for all proprietary components of the supported telecoms apparatus, together with telephone technical support, when appropriate.
We aim to respond to any minor problems within 16 working hours or less.
We respond to most major failures well within our 4 working hour target.
