ProSitez aim to provide our clients with a workable I.T. solution which not only matches their specific criteria but is also flexible enough to allow for expansion. Investing in an I.T. system is less about the product and more about finding the right solution to help your business develop.
Why Outsource?
For small businesses, the cost of maintaining an I.T. department can rarely be justified. However, as a small business, ProSitez understand that I.T. plays an important role; allowing you to work more effectively.
According to a recent DTI survey, more than 90% of UK businesses now send email, browse the Internet and have a company website but how many of these have considered what would happen if things went wrong and there was no backup in place?
As a small business, many cannot afford the time and resources necessary to fix problems themselves and, since I.T. Support is essential for any company wanting to succeed, the solution for many is outsourcing. In fact, 47% of businesses now opt for an outsourced I.T. department.
An outsourced I.T. department has many benefits:
- Avoids the cost of a permanent I.T. specialist.
- Reduces overheads - you only pay for services you need.
- No loss of productivity or downtime due to staff holiday, absence etc.
- There are always a number of experts available to assist.
- Our bank of qualified engineers, each with different up to date specialist qualification, means that you can be assured that we have the expertise necessary to resolve your particular problem.
Customer Service
At ProSitez, we believe in putting the customer first and are committed to always offering exceptional customer service. Our I.T. solutions are selected solely for the benefit of our customers; we have no affiliation to one particular brand – we choose the product that will best suit your requirements.
We employ a proactive approach to I.T. Support - we aim to identify problems before they impact on your business.
Commitment to Service:
- 2 hours free I.T. support trial
- 81% support calls resolved in less than 15 minutes
- Engineer onsite within 72 minutes in 97% of high priority logs (i.e. server down)
- In-house diagnostic systems to reduce the time it takes to resolve problems thereby reducing the cost of support and loss to your business
- Minimising downtime
- Management resolution of I.T. issues – if we fail to resolve issues to your satisfaction, feel free to contact our Technical Director
- Fixed monthly price guarantee
- Hardware and software guarantee
- Support service guarantee - if we fail to meet times set out in our SLA, we will refund one month support
- 3 month initial break period on all support contracts
- Best I.T. support service possible
What I.T. Support Do You Offer?
We have 3 key areas of support:
1. Telephone Support
- Telephone Support is included in all our contracts
- We aim to help resolve any problems encountered quickly and efficiently
- We provide straightforward guidance to help you resolve issues yourself so that, in the event they reoccur, you are able to resolve them in-house
- We are committed to finding a quick yet comprehensive solution – “Your problem is our problem”.
- We can liaise with the manufacturer and service provider on your behalf to get the desired result.
- Fixed monthly fee – call as many times as you like at no extra cost.
2. Helpdesk
Remote Support
Thanks to a small piece of software which takes only 10 minutes to install, ProSitez’s team of engineers are able to see exactly what you see on your monitor. We can access and monitor any PC, laptop, server or workstation provided that you have an Internet connection, enabling us to not only control your PC etc., but fix problems without having to either involve your staff or visit your office.
*For a 5 minute remote demonstration, please contact us free on 0845 834 0041 or click here
3. Advanced Monitoring
Proactive monitoring leads to rapid response and less disruption to your business.
On-Site Support
In the event that telephone or remote troubleshooting fails or you require network administration, installation or configuration, we will send a qualified engineer to your office within the time period specified under the Service Level Agreement (SLA); usually the same day within 2-4 hours:
- The engineer will be fully conversant with your system and business working environment and will act swiftly to resolve the issue, minimising downtime and avoiding disruption.
- We believe in allocating the right specialist for the job
- Our engineers routinely carry out a variety of services from work station installations to server upgrades and network infrastructure overhauls.
- All of our engineers are courteous and conscientious and, if they are doing their job properly, you will hardly notice that they are there!
- If necessary, we will attend at weekends – our commitment to first class service means that we will always go the extra mile.
